Terms of Service

1. Agreement

These Terms govern your access to and use of Malo’s website, web app, Mac app, iPhone and iPad app, command-line tool and API (together, the “Service”). The Service is operated by Austin Montgomery Inc. (“Malo”, “we”, “us”). By creating an account, downloading an app or using the Service, you agree to these Terms.

2. Accounts and organizations

You need an account to use Malo, and you can create one on the web or in any of our apps. Work in Malo lives inside an organization; the person who creates an organization is its owner and is responsible for its members and its subscription. You are responsible for activity under your account and for keeping your credentials secure.

3. Plans, billing and where you buy

Malo is free to start. Paid plans are sold only on our website, heymalo.com, and billed per seat through our payment processor, Stripe.

Our apps sell nothing. The Mac, iPhone and iPad apps offer no purchases, subscriptions or in-app payments, and nothing is billed through Apple or any app store. A plan bought on the website applies to your organization wherever you use Malo, including in the apps.

Only an organization’s owner can buy, change or cancel its plan, on the website. You choose how many seats to purchase, and each member of your organization, or open invitation to it, uses one seat. Seats you add during a billing period are charged immediately, prorated for the remainder of that period. Seats you remove stay available until the end of the current period and are no longer billed from the next renewal; no refund or credit is given for the unused part of the period. Moving to a higher plan, or from monthly to annual billing, is charged immediately on the same basis; moving to a lower plan takes effect immediately without a refund or credit. Subscriptions renew automatically each period until cancelled. Deleting an organization cancels its subscription immediately, with no refund or credit for the rest of the period. Fees are non-refundable except where required by law.

4. Apps from Apple’s App Store

If you get a Malo app from Apple’s App Store, these Terms are between you and Malo, not Apple, and Malo, not Apple, is responsible for the app and its support. Apple’s Licensed Application End User License Agreement also applies to your use of the app; where it and these Terms conflict about the app, Apple’s terms govern. Apple and its subsidiaries are third-party beneficiaries of these Terms for that app.

5. Deleting your account

You can delete your account at any time, on the web or in any of our apps. If you own an organization, you’ll need to transfer it or delete it first. Our Privacy Policy explains what deleting your account removes.

6. Acceptable use

Don’t use the Service to break the law, infringe others’ rights, disrupt the Service, or attempt to access data that isn’t yours. We may suspend accounts that do.

7. Your content

You own the content you put into Malo. You grant us the limited rights needed to host and operate the Service for you. We don’t sell your content.

8. Availability and changes

We work to keep the Service available but don’t guarantee uninterrupted operation. We may update the Service and these Terms; we’ll post material changes here and, where appropriate, notify you.

9. Warranty and liability

The Service is provided “as is”. To the extent permitted by law, we disclaim implied warranties and limit our liability for the Service.

10. Contact

Questions about these Terms? Email support@heymalo.com.